Terms & Conditions

1. Eligibility

• You must be at least 18 years old to use the Services.
• You represent that you are acting on behalf of a business entity legally registered in your jurisdiction.

2. Services Overview

Paloma POS provides:

• Point of Sale (POS) software and hardware solutions.
• Embedded financial tools (including banking, cards, and payouts).
• Customer engagement tools (CRM, notifications, online ordering).
• Staff and operations management tools.

3. Accounts & Registration

• You must create an account to access the Services.
• You are responsible for maintaining the confidentiality of your login credentials.
• You agree to provide accurate, current, and complete information.

4. Fees & Payments

• Fees and conditions are subject to individual agreement between Paloma and each client.
• Prices, commissions, and transaction rates are subject to change with prior written notice.
• Any promotional or custom pricing must be confirmed in writing.

5. Hardware

• Hardware may be provided, rented, or sold under separate agreements.
• All hardware provided for use remains the property of Paloma unless purchased outright.
• You must keep hardware in good condition and return it if it is required.

6. Payouts & Banking

• Same-day funding and tip payouts are subject to settlement times of partner financial institutions.
• Access to working capital may be offered after a minimum of 90 days of processing history, at Paloma's sole discretion. Availability is not guaranteed.
• PALOMAFINTECH LLC is not a bank; banking services are provided by partner financial institutions.

7. Acceptable Use

You agree not to use Paloma POS for:

• Illegal or fraudulent transactions.
• Selling prohibited goods/services.
• Violating applicable laws or third-party rights.

8. Data & Privacy

• We process personal and transactional data in accordance with our Privacy Policy.
• By using the Services, you consent to such data processing.

9. Support

Paloma provides customer support in English and Spanish, Monday through Friday, 9:00 AM – 6:00 PM Eastern Time, through the following channels:

• Email: support@palomapos.com
• Phone: +1 (786) 416-0065 and +1 (786) 213-5482
• WhatsApp: +1 (786) 707-0944
• Telegram: @PalomaPOS_Support

Our support team can assist with system setup, billing, hardware, onboarding, and troubleshooting. We may request merchant or terminal identifiers and other details necessary to verify and resolve your request.

10. Intellectual Property

• All rights in the Paloma POS software, logos, and brand belong to PALOMAFINTECH LLC.
• You may not copy, modify, or resell our software without express permission.

11. Termination

• We may suspend or terminate your account if you violate these Terms.
• You may cancel your account anytime, but applicable fees remain payable.

12. Limitation of Liability

• Paloma is not liable for indirect, incidental, or consequential damages.
• Our total liability is limited to the fees you paid to us in the last 3 months.

13. Governing Law

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-law principles.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us: